Mamasouls 尊重並保障您的個人資料。本政策說明我們如何收集、使用及保護您的個人資料。

我們收集的資料

我們可能收集以下資料：

• 姓名

• 電郵地址

• 電話號碼

• 送貨及帳單地址

• 訂單紀錄

• IP 位址及網站使用資料

• Cookie 資料

我們如何使用您的資料

您的資料可能用於：

• 處理及寄送訂單

• 提供客戶服務

• 回覆查詢

• 改善網站及購物體驗

• 在您同意下發送最新優惠及資訊

第三方服務

我們可能使用以下第三方服務：

• Wix

• Wix Payments

• Stripe

• PayPal

• Google Analytics

• 電子郵件服務供應商

這些服務可能按照其私隱政策處理您的資料。

資料保安

我們採取合理措施保障您的個人資料安全，但任何網絡傳輸方式均無法保證百分之百安全。

您的權利

根據英國 GDPR，您有權：

• 查閱您的個人資料

• 更正不正確資料

• 要求刪除資料

• 限制或反對資料處理

• 撤回同意

• 向 Information Commissioner's Office (ICO) 提出投訴

如需行使上述權利，請透過網站上的聯絡方式與我們聯絡。

Mamasouls respects your privacy and is committed to protecting your personal information.

Information We Collect

We may collect:

• Name

• Email address

• Telephone number

• Billing and delivery address

• Order history

• IP address and website usage data

• Cookies

How We Use Your Information

Your information may be used to:

• Process and deliver orders

• Provide customer support

• Respond to enquiries

• Improve our website and services

• Send marketing communications where you have provided consent

Third-party Services

We may use:

• Wix

• Wix Payments

• Stripe

• PayPal

• Google Analytics

• Email marketing providers

These providers may process your information in accordance with their own privacy policies.

Data Security

We take reasonable measures to protect your personal information. However, no internet transmission or storage system can be guaranteed to be completely secure.

Your Rights

Under the UK GDPR, you have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your data

• Restrict or object to processing

• Withdraw consent

• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise your rights, please contact us using the details provided on our website.

1. 一般條款

歡迎使用 Mamasouls 網站。本網站由 Mamasouls 營運。當您瀏覽本網站或購買產品時，即表示您同意受本購物條款約束。如您不同意本條款，請勿使用本網站。

2. 產品及價格

我們致力確保所有產品描述、圖片、價格及資料準確無誤，但保留隨時更正任何錯誤、遺漏或更新資料的權利，恕不另行通知。

所有價格均以 英鎊（GBP） 顯示，除非另有說明。

3. 訂單確認

提交訂單並不代表訂單已被接受。只有當您收到我們的訂單確認及／或商品已寄出通知後，訂單才正式成立。

如商品缺貨、價格錯誤、付款未獲授權或其他特殊情況，我們保留取消訂單及全數退款的權利。

4. 付款方式

本網站接受 Wix Payments、Stripe、PayPal 及其他於結帳頁面列出的付款方式。

所有付款均透過安全的第三方支付平台處理，Mamasouls 不會儲存您的信用卡資料。

5. 商品圖片

我們已盡力真實呈現商品顏色及細節，但由於不同裝置螢幕顯示設定不同，實際商品顏色可能略有差異。

6. 責任限制

除英國法律規定不得排除的責任外，Mamasouls 不會因使用本網站或購買商品而引致的任何間接損失、業務損失或其他附帶損失承擔責任。

7. 知識產權

本網站所有文字、圖片、設計、商標及內容均屬 Mamasouls 或相關品牌擁有，未經書面同意不得複製、轉載或使用。

8. 適用法律

本購物條款受 英格蘭及威爾斯法律（Laws of England and Wales） 管轄。

1. General

Welcome to Mamasouls. By accessing this website or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use this website.

2. Products & Pricing

We make every effort to ensure that product descriptions, pricing, images and information are accurate. However, we reserve the right to correct any errors or omissions and to update information without prior notice.

All prices are displayed in Great British Pounds (GBP) unless otherwise stated.

3. Order Acceptance

Submitting an order does not constitute acceptance. Your order is accepted only when we issue an order confirmation and/or dispatch confirmation.

We reserve the right to cancel any order where products are unavailable, pricing errors occur, payment cannot be authorised or for any other reasonable reason. Any payment received will be refunded in full.

4. Payment

Payments may be made using Wix Payments, Stripe, PayPal or any other payment methods displayed at checkout.

All payments are processed securely by third-party payment providers. Mamasouls does not store your payment card details.

5. Product Images

We aim to display products as accurately as possible. However, colours may vary depending on your screen or device settings.

6. Limitation of Liability

Nothing in these Terms excludes liability where such exclusion is prohibited by law. To the extent permitted by law, Mamasouls shall not be liable for indirect, incidental or consequential losses arising from the use of this website or our products.

7. Intellectual Property

All website content, including text, photographs, graphics and logos, is the property of Mamasouls or the respective brand owners and may not be reproduced without written permission.

8. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Mamasouls 致力提供經過細心挑選的優質母嬰產品。

所有產品均由原品牌設計、生產及供應，Mamasouls 為授權零售商，並非產品製造商。

我們已盡力確保網站上的產品描述、圖片、尺寸、物料及認證資料準確無誤，但產品包裝、規格、設計或認證可能因原品牌更新而有所調整，請以實際產品標示及原品牌最新資料為準。

部分產品採用 GOTS（Global Organic Textile Standard） 認證有機棉或其他國際認證物料。相關認證由原品牌及製造商取得，並適用於指定產品。

網站中提及「適合敏感肌膚」、「適合早產嬰兒」或「適合容易出現濕疹的寶寶」等描述，是根據產品物料、設計及原品牌提供的產品特性而作出的選物建議，並不代表產品具有預防、治療或改善任何疾病或醫療狀況的效果。

使用任何嬰幼兒產品時，請遵循產品標籤及使用說明，並在成人監督下使用。

Mamasouls is committed to offering carefully selected, high-quality products for babies and families.

All products are designed, manufactured and supplied by their respective brands. Mamasouls is an authorised retailer and is not the manufacturer.

While we make every effort to ensure that product descriptions, images, sizing, materials and certification information are accurate, product packaging, specifications, designs and certifications may change from time to time by the original manufacturer. Please refer to the product received and the manufacturer's latest information.

Some products are made from GOTS (Global Organic Textile Standard) certified organic cotton or other internationally recognised certified materials. Any certifications apply to the original manufacturer's certified products and production processes.

References to products being "suitable for sensitive skin", "selected for preterm babies" or "suitable for babies prone to eczema" are based on product materials, design features and information provided by the original manufacturer. These descriptions do not constitute medical advice or imply that the products prevent, treat or cure any medical condition.

Please follow all care instructions, product labels and safety guidance provided by the manufacturer. Babies and young children should always be supervised by a responsible adult when using any product.

我們希望您滿意每一次購物體驗。

根據英國《Consumer Contracts Regulations 2013》，如您於本網站購買商品，您有權於收到商品後 14 天內通知我們取消訂單。

退貨條件

• 商品必須保持全新、未使用、未洗滌及可再次出售。

• 所有吊牌、包裝及配件必須完整保留。

• 如商品因顧客處理不當而影響價值，我們可能會扣減退款金額。

不適用退貨商品以下商品一般不可因改變主意而退貨（除非商品存在品質問題）：

• 已拆封的貼身用品或個人衛生用品

• 客製化或訂製商品

• 其他依法不適用取消權的商品

退貨運費除非商品有瑕疵、損壞或寄錯商品，退貨運費須由顧客自行承擔。

退款收到並檢查退回商品後，如符合退款條件，我們將於 14 天內以原付款方式退款。

您的法定消費者權益不受本政策影響。

We hope you are delighted with your purchase.

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods.

Conditions for Returns

• Items must be unused, unwashed and in a resaleable condition.

• All original packaging, labels and tags must be included.

• We may reduce the refund if the value of the goods has been diminished through unnecessary handling.

Non-returnable ItemsUnless faulty, the following items are generally excluded from cancellation rights:

• Opened personal or hygiene-related products

• Personalised or custom-made items

• Any items excluded by applicable UK law

Return PostageCustomers are responsible for return postage unless the item is faulty, damaged or supplied incorrectly.

RefundsOnce your return has been received and inspected, eligible refunds will be processed within 14 days using the original payment method.

Nothing in this policy affects your statutory consumer rights.

我們致力於盡快將您的訂單送達。

訂單處理時間

• 現貨商品一般於收到訂單後 7 個工作天內安排寄出（星期六、日及英國公眾假期除外）。

• 如遇缺貨、預購商品或特殊情況，我們將透過電郵通知您最新安排。

運送方式

• 英國：Royal Mail、Evri 或其他可靠物流服務。

• 海外：提供國際運送服務，運費及送達時間將於結帳時顯示。

運費

• 運費將於結帳時根據送貨地點及訂單重量自動計算。

• 如提供免運優惠，將於網站或結帳頁面列明。

送貨時間

• 寄出後的實際送貨時間由物流公司安排，Mamasouls 無法保證指定送達日期。

地址資料

• 請於下單前確認收貨地址正確。如因地址填寫錯誤或收件人未能收貨而導致退件，重新寄送所產生的運費將由顧客承擔。

We aim to dispatch your order as quickly as possible.

Order Processing

• In-stock items are usually dispatched within 7 working days after your order is placed (excluding weekends and UK public holidays).

• If an item is out of stock, on pre-order or delayed, we will notify you by email.

Delivery

• UK orders are shipped via Royal Mail, Evri or other trusted courier services.

• International shipping is available, with shipping costs and estimated delivery times shown at checkout.

Shipping Costs

• Shipping charges are calculated automatically at checkout based on your delivery destination and parcel weight.

• Any free delivery promotions will be clearly stated on our website.

Delivery Times

• Delivery times are estimates only and are subject to the courier's service. Mamasouls cannot guarantee delivery on a specific date.

Delivery Address

• Please ensure your delivery address is correct before placing your order. Additional shipping costs incurred due to an incorrect address or failed delivery may be charged to the customer.